Helsinkicityride

The best city tours and activities in Helsinki

Terms and Conditions
(500 mots)
Regular tours and activities All cancellations must be made in writing to Helsinki Cityride by Email, the date of cancellation being the date on which the cancellation is received by Helsinki Cityride. Prices are quoted in Euro (EUR) valid in 2017 -2018. The prices include VAT. Prices and all programme costs are subject to change without notice. Timetables are subject to change. Services included in the price * transport as defined in the itinerary * meals as defined in the itinerary * guide services * taxes and service charges for items specified in the itinerary * programme co-ordinating services (in the tailored group programmes) The tour price does not include beverages or personal items not included in the itinerary. Advanced bookings are highly recommended and should be made as early as possible to ensure the required service is available
Changes and cancellations for tours. Less than 48 hours prior to departure no refund 14- 3 days prior to departure - 50% refund No-show or interrupted tour no refund tickets included in the program have been booked and issued no refund Changes and cancellations for guide and transport bookings If a guide and/or transport booking is changed or cancelled 48 hours or less before the start of the tour, full price of the guided tour will be charged. Changes and cancellations for group programmes 60 36 days prior to departure : full refund excluding non-refundable processing fee of EUR 35/person 35 22 days prior to departure: 50 % refund (minimum charge EUR 35/person) 21 8 days prior to departure: 25 % refund (minimum charge EUR 35/person) 7 days or less to departure: no refund
Helsinki Cityride acts as tour operator and sometimes as agent for the owners or contractors providing means of transport or other services. We cannot assume responsibility for acts of omission by any person or firm other than Helsinki Cityride. Helsinki Cityride is not responsible for accidents, loss, detention, annoyance, delays and expenses arising from the same, quarantine, strikes, force majeure, failure of boats or coaches to arrive and depart as scheduled, disturbances, government restrictions or regulations, weather conditions, and other eventualities over which we have no control. Reasonable changes in the itinerary may be made by Helsinki Cityride where deemed advisable for the comfort and well-being of the visitors. Travel insurance is compulsory and for your own protection we highly recommend that you always have valid insurance when travelling abroad
Terms and conditions -cruises
Cancellation policy on regular lunch, dinner and sightseeing cruises All cancellations must be made in writing to Helsinki Cityride by mail, fax or e-mail, the date of cancellation being the date on which the cancellation is received by Helsinki Cityride. - If cancellation is made 15 or more days prior to the booked cruise, no cancellation fee will be charged. - If cancellation is made between 14 to 8 days prior to the booked cruise, 25% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged. - If cancellation is made between 7 to 3 days prior to the booked cruise, 50% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged. - If cancellation is made between 2 to 0 days prior to the booked cruise, 100% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged
Cancellation policy on charter cruises - motor ships
- If cancellation is made 21 or more days prior to the booked cruise, no cancellation fee will be charged. - If cancellation is made between 20 to 10 days prior to the booked cruise, 25% of the total sum of the charter fee will be charged. - If cancellation is made between 9 to 0 days prior to the booked cruise, 50% of the total sum of the charter fee will be charged and 100% of the restaurant services
Cancellation policy on charter cruises - sailing ships
- If cancellation is made 33 or more days prior to the booked cruise, no cancellation fee will be charged. - If cancellation is made between 32 to 24 days prior to the booked cruise, 25% of the total sum of the charter fee will be charged. - If cancellation is made between 23 to 17 days prior to the booked cruise, 50% of the total sum of the charter fee will be charged. - If cancellation is made between 16 to 10 days prior to the booked cruise, 75% of the total sum of the charter fee will be charged. - If cancellation is made between 9 to 0 days prior to the booked cruise, 100% of the total sum of the charter fee will be charged and 100% of the restaurant services
Force majeure
All departure times are local. Sailing schedules may be interrupted and/or cruising times extended due to adverse weather conditions. Helsinki Cityride cannot accept liability for any costs or inconvenience caused in these and other circumstances where 'force majeure' applies, but will try to notify the customers. Force majeure means war, threat of war, civil strife, industrial dispute, blockade, natural or nuclear disaster, bad weather, fire, level of water, terrorist activity, technical or engineering problems, closure of ports or similar circumstances beyond control of Helsinki Cityride. It may be necessary to use alternative ships on any sailing or to change/withdraw the facilities or services available for various operational, technical or scheduling reasons
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Booking / Information
every day 8 am - 20 pm
by MAIL
✉ info@helsinkicityride.com

☎ +358 44 9558720
☎ +372 58 391964
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