helsinkicityride

Destination Management Company in Finland for Individuals, Groups & Corporates

Terms and Conditions
(500 mots)

All cancellations must be made in writing to Helsinki Cityride by e-mail, the date of cancellation being the date on which the cancellation is received by Helsinki Cityride. Prices are quoted in euros (EUR) and are valid in 2020-2021. Prices include VAT. Fares, programmes, availability, timetables, activities, restaurants, hotels, transport, services included in the fares, transport as defined in the itinerary, meals as defined in the itinerary, guide services, taxes and service charges for items specified in the itinerary, programme coordination services (in customised group programmes) are subject to change without notice. Rates do not include beverages, personal insurance or personal expenses, international and local transportation not included in the itinerary. It is strongly recommended to book in advance and to do so as soon as possible to ensure that the required service is available.

Payment and terms of payment

Helsinki Cityride may request full payment of the invoice.

Payment on account
Upon receipt of the final confirmation of the booking, Helsinki Cityride will issue an invoice for the total amount due with a request for a deposit of at least 50% of the total price for all services requested by the partner or customer, unless otherwise agreed. This deposit will be paid by bank transfer to our head office: Cityride DMC/Tallinn Cityride 11/6 vesivarava 10120 Tallinn Estonia
Payment of the deposit must be made by bank transfer at least 45 days before the start of the services, unless otherwise agreed. The partner or customer must send Helsinki Cityride a copy of the transfer order by e-mail on the day of payment or at least 35 days before the customer's arrival as proof of payment.
The total balance is to be paid by bank transfer at least 10 days before the arrival of the clients in order to reach the bank account of Helsinki Cityride at least 30 days before arrival, unless otherwise agreed. The partner or customer must send Helsinki Cityride a copy of the transfer order by e-mail on the day of payment or at least 30 days before arrival of the customers as proof of payment. If the reservation, including its terms and conditions, has been definitely accepted and confirmed less than 45 days before the planned arrival date, payment of the total amount invoiced will be required immediately and proof of payment will be required by Helsinki Cityride on the day the payment transaction is completed.
All costs related to the payment transaction will be charged to the sender of the payment. They cannot be deducted from the invoice amount. Payment of the invoiced amount must be made in full to Helsinki Cityride's account.
The terms of payment indicated apply in particular to group bookings. Bookings for individual customers or bookings with a small total amount may be subject to special terms of payment.
After the contract has been signed by the customer, no price disputes will be accepted for any reason whatsoever.

SPECIAL CONDITIONS FOR GROUPS

The additional and special conditions of sale for groups are as follows:
Group prices are granted for a minimum number of participants fixed according to the contract. If the number of participants is less than the agreed number, the prices will be recalculated.

Price variations :
Helsinki Cityride reserves the right:

To revise its prices upwards or downwards to take account of changes in the cost of oil affecting the price of land transport.
To readjust the charges and taxes relating to the services offered.

No dispute concerning the price of the trip can be taken into consideration on the return journey. It is up to the group to assess before departure whether the price suits them by accepting the principle that it is an all-inclusive price.
Similarly, if for any reason whatsoever, the group cancels these reservations on the spot, no refund will be granted.

Excursions and activities: the execution of excursions and activities are applicable only in the case of a reservation and full payment before arrival, the customer will not be entitled to any refund on return.

Hotels
the number of stars attributed to the hotel establishment in the descriptions corresponds to a classification established according to the standards of the host country. They may differ from French and European standards. It is the rule in international hotels to take possession of the room from 2:00 pm and to vacate it before 12:00 noon whatever the time of the return flight. Under no circumstances may the group derogate from this rule.
The type(s) of room(s) will be as defined in the contract. No modification will be accepted unless otherwise agreed in the contract.

Restaurant
the persons making up the group must obligatorily subscribe to the same pension unless otherwise agreed in the contract

Drinks
Some hotels and restaurants do not offer to provide guests with a carafe of water free of charge during meals. In this case, mineral water will be offered for a fee.

The list of names of the participants must be given at the latest 30 days before departure.

Cancellation

Our cancellation rules are different depending on the type of purchase.

Number of participants : Following one or more cancellations, some prices being conditioned by the number of participants, the global price per person can be readjusted and this whatever the date of the change in the

If the entire group wishes to make a cancellation, the following conditions apply:

Group of more than 10 people
Circuits, all activities, hotels, restaurants, cruises, or any custom-made package tour, ready-made package tour or combination of ready-made packages, group activity or activity package, special request.

more than 45 days before the starting date of the tour 50€/day of travel, (e.g. a 3-day tour 150€)
44 - 22 days of departure: 50% refund of the total price
21- 8 days of departure: 30% refund of the total price
less than 7 days before departure: No refund

less than 10 participants :
Tours, all activities, hotels, restaurants, cruises, or any custom-made package tour, package tour or combination of package tours, group activity or activity package, special request, individual activity

more than 45 days before the tour start date : 15€ / pers
44-22 days of departure: 50% refund of the total price
21- 8 days of departure: 30% refund of the total price
less than 7 days before departure: No refund
Helsinki Cityride acts as a tour operator and sometimes as an agent for owners or contractors providing transport or other services. We cannot accept liability for acts of omission by any person or company other than Helsinki Cityride. Helsinki Cityride is not responsible for accidents, losses, detentions, inconvenience, delays and expenses arising from them, quarantine, strikes, force majeure, inability of boats or coaches to arrive and depart as planned, disruptions, restrictions or government regulations, weather conditions and the like.

Competent Jurisdiction :

Any dispute relating to the conclusion, performance, termination or interpretation of the contract between Helsinki Cityride and the purchaser shall be subject to the exclusive jurisdiction of the competent courts in Tallinn.




Terms and conditions -cruises
Cancellation policy on regular lunch, dinner and sightseeing cruises All cancellations must be made in writing to Helsinki Cityride by mail, fax or e-mail, the date of cancellation being the date on which the cancellation is received by Helsinki Cityride. - If cancellation is made 15 or more days prior to the booked cruise, no cancellation fee will be charged. - If cancellation is made between 14 to 8 days prior to the booked cruise, 25% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged. - If cancellation is made between 7 to 3 days prior to the booked cruise, 50% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged. - If cancellation is made between 2 to 0 days prior to the booked cruise, 100% of the total sum of the reservation (cruise tickets amp; restaurant services) will be charged
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Booking / Information
every day 8 am - 20 pm
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✉ info@helsinkicityride.com
☎ +358 44 931 1385
☎ +372 58 391964
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